BACKGROUND:
LOVEROSE LINGERIE LIMITED, a company incorporated in Scotland, (Registered No. SC524744) with its Registered Office at 2 Belford Road, Edinburgh, Scotland, EH4 3BL understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.loveroselingerie.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur when you press the accept and proceed button on Our Privacy Policy pop-up.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
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“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
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“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; |
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“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; and |
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“we/us/our” |
Means the said LoveRose Lingerie Limited. |
2. Information About Us
Our Site is operated by Selective Marketplace Limited trading as Poetry (Registered No. 01566688) and having its registered office at 2 Rothley Lodge Loughborough Road, Rothley, Leicester, England, LE7 7NL
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. What Is Personal Data?
Personal data is defined by the EU Regulation 2016/679 General Data Protection Regulation (EU GDPR), the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
6. What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies. We do not collect any ‘special category’ or ‘sensitive’ personal data, personal data relating to children or data relating to criminal convictions and/or offences.
| Data Collected |
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Identity Information including name, title, date of birth, gender. |
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Contact information including address, email address, telephone number. |
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Payment information, including credit / debit card details. We use Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. |
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Profile information including preferences, login details and information provided when setting up an Account, shipping destinations, the price of products you have ordered and any customisation and purchase history. |
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Technical information including IP address, browser type, version and operating system you use, the resources and pages that you access and any searches you make on Our Site. |
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Data from third parties including technical information, profile information and contact information. |
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Correspondence Information including a record and details of any correspondence or communication between you and us or relating to any complaint submitted to us. |
7. How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:
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What We Do |
What Data We Use |
Our Lawful Basis |
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Providing and managing your Account. |
Identity Information, Contact Information and Profile Information. |
You have consented to the use of this data for this purpose.
Performance of a contract with you.
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Providing and managing your access to Our Site. |
Technical Information, Identity Information and Profile Information. |
Performance of a contract with you.
Necessary for our legitimate interests (to obtain necessary information in order to provide our products). |
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Personalising and tailoring your experience on Our Site. |
Technical Information Communication Information Contact Information Profile Information Identity Information Data from third parties |
Necessary for our legitimate interests (to define types of customers for our products, to keep Our Site updated and relevant, to develop our business and to inform our marketing strategy). |
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Administering Our Site including: (a) Notifying you about changes to our terms or Privacy Policy (b) Asking you to leave a review or take a survey (c) When you submit a complaint. |
Profile Information Contact Information Correspondence Information Payment Information Communication Information Technical Information Data from third parties |
Performance of a contract with you.
Necessary to comply with a legal obligation.
Necessary for our legitimate interests (to keep our records updated and to study how customers use the products we provide). |
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Administering our business including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data. |
Profile Information Contact Information Correspondence Information Technical Information Data from third parties |
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation).
Necessary to comply with a legal obligation. |
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Supplying our products to you. |
Identity Information Profile Information Contact Information Correspondence Information Payment Information Data from third parties |
Performance of a contract with you
Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records updated and to study how customers use the products we provide) |
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Managing payments for our products. |
Identity Information Profile Information Contact Information Correspondence Information Payment Information Data from third parties |
Performance of a contract with you.
Necessary to comply with a legal obligation.
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Personalising and tailoring our products for you including Supplying you with information by email and/ or post that you have opted-in-to (you may opt-out at any time). |
Technical Information Communication Information Contact Information Profile Information Identity Information Data from Third Parties |
Necessary for our legitimate interests (to define types of customers for our products, to keep Our Site updated and relevant, to develop our business and to inform our marketing strategy). |
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Communicating with you. |
Technical Information Communication Information Contact Information Profile Information Identity Information |
Performance of a contract with you.
Necessary to comply with a legal obligation.
Necessary for our legitimate interests (to keep our records updated and to study how customers use the products we provide). |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and post with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Third Parties (including PayPal) whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
For any category of personal data not specifically defined in this notice, and unless otherwise specified by applicable law, the required retention period for any personal data will be deemed to be 7 years from the date of receipt by us of that data.
The retention periods stated in this notice can be prolonged or shortened as may be required (for example, in the event that legal proceedings apply to the data or if there is an on-going investigation into the data).
We review the personal data (and the categories of personal data) we are holding on a regular basis to ensure the data we are holding is still relevant to our business and is accurate. If we discover that certain data we are holding is no longer necessary or accurate, we will take reasonable steps to correct or delete this data as may be required.
9. How and Where Do You Store or Transfer My Personal Data?
We will not transfer the personal data of UK or European Economic Area (comprising all EU member states, plus Norway, Iceland, and Liechtenstein) (the “EEA”) customers in a systematic way outside of the UK or EEA but there may be circumstances in which certain personal information is transferred outside of the UK or EEA, in particular:
• If you use Our Site while you are outside the UK or EEA, your information may be transferred outside the UK or EEA in order to provide you with our products;
• We may communicate with individuals or organisations outside of the UK or EEA in delivering our products, those communications may include personal information (such as Identity Information and Contact Information) - for example, you may be outside of the UK or EEA when we communicate with you;
• From time to time, your information may be stored in devices which are used by our staff outside of the UK or EEA (but staff will be subject to our strict cyber-security policies).
Where personal data is held in the UK and the EEA, your personal data will be fully protected under the Privacy Legislation. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.
Where personal data is transferred to countries outside of the UK and European Economic Area (the “EEA”). These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and
securely as it would be within the UK and under the Data Protection Legislation as follows:
We will use specific approved contracts which ensure the same levels of personal data protection that apply under the Data Protection Legislation. For further information, please refer to the Information Commissioner’s Office.
Please contact us using the details below in Part 15 for further information about the particular data protection safeguards used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
· limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
· procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
EU GDPR Representative
Our EU GDPR representative who has been appointed in accordance with Article 27 of the EU GDPR is Selective Marketplace Europe GmbH, C/o INOS24 Holding GmbH, Rupert-Mayer-Strasse 44, 81379 München, Germany.
Our EU GDPR representative is entitled to represent us and act on our behalf with respect to data subjects who are in the European Economic Area or European Union member state.
If you have any query or complaint in relation to data protection or your data rights please contact our EU GDPR representative. Our EU GDPR representative can be contacted at dataprotectionmanager@poetry-fashion.de.
10. Do You Share My Personal Data?
We may share your personal data with other companies in our group for company administration and management. This includes subsidiaries our holding company and its subsidiaries.
We may sometimes contract with the following third parties to supply certain products.
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Recipient |
Activity Carried Out |
Location |
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PayPal (Europe) S.à r.l. et Cie, S.C.A.. |
Payment provider |
Luxembourg |
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Selective Marketplace Limited |
Management and hosting of Our Site |
England |
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Mailchimp |
Email marketing company |
United States |
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
11. How Can I Control My Personal Data?
11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details and by managing your Account).
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14.
13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
14. How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products. By using Our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. In addition, Our Site uses analytics services provided by, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site.
15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details
Email address: hello@loveroselingerie.com
Telephone number: +44 808 175 2676
Postal Address: 2 Rothley Lodge, Loughborough Road, Leicester, LE7 7NL
16. Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 26 July 2022